1.separate the non-conforming products.2.analyze the cause.3.resend the new replacements to customer.4.Regarding the issues to update the products.
According to IL=S-4,AQL=1.5 of GB/T2828.1(ISO 2859-1).
ModelTime AccuracyAnalogue Time Switch≤2s/day;Per ties Eset≤±3mins, Max Eset≤±5minsDigital Time Switch≤2s/day;Eset≤±2sStaircase Time Switch (30s-20min)30s±3s;20min±150s
YES, the protection of the environment is incumbent on us, we strictly abide by the EN ISO140000 standard to establish a production environment for our employees to provide quality environment is what we have been trying to do.
YES, our QA System comes from the EN ISO90001 standards.
YES, there are 3 experienced engineers and 5 through the training of quality inspection personnel
YES, we have. All products are bearing the EC, DIN conformance certificate.
YES, we implement the QA system, the inspectors have been trained.
YES, we will not provide defective products to customers, after all the problems in the shortest possible time to solve and then notify the inspector until all the products no problem. And we will take the initiative to assume tolls second test produced.
YES, we're excited to help inspectors to complete the inspection work.
YES, we are. Every order/package all passed out our quality control certification when they delivery.
YES, we will control,maintain and calibrate equipment monthly and keep the records.
YES, there are 3 quality engineers in our lab and 5 quality instructors in our production lines every day to guide our colleagues in the field.
YES, we implement that. We will mark each product in order to insure we can tracked each order.
YES, we have the definite criteria.If a lot of failure due to the quality issue or other cause from us, we will resend the replacements for free.
YES, we will following up the complaint from customer until it is resolved.
YES, we always keep records with customer complaints and attach importance to each feedbacks from customers.
YES, we will keep all the quality control records and adequate files of each order. We have the complete quality control system.
YES, we were kept all the quality control files and recodrds of our suppliers and updated them monthly.